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Whirlpool tried that with me too. The handle on my grandfather's fridge broke after about a year and a half. My mother got it for him through a city program that asks seniors to upgrade their old fridges to more energy efficient models.

So, out with the 1985 Westinghouse and in with this WLP unit. About a year later, the handle broke. $27 to $50 part depending on where you got it.

I e-mailed WLP telling them it shouldn't happen. They told me where to buy the part. I then faxed a letter to the WLP CEO telling him of my issue, and whattya know, a new handle showed up in a week's time, WITH a follow-up phone call.

As with yours, the screw is threaded into metal without a backing/nutsert, etc, so it's naturally going to loosen over time. Pays twice a year just to snug them to be sure they don't back out on you. Or put a little Loctite to help out the issue perhaps.

Either way, I installed the new handle in three minutes time (including going to get a screwdriver from downstairs) and all is well.

It's amazing what happens when you contact the top of the organization .